Refund policy

Returns and Withdrawal Policy

You have the right to withdraw from the contract within 14 days from the date of delivery of the last item in your order, without giving a reason.

How to submit a return or cancellation request? You can submit a request through your customer account:

Return Policy: After submitting your withdrawal request, please return the goods within 14 days.

Refund: We will refund all payments received, including standard delivery costs, immediately—no later than 14 days from receipt of the goods or confirmation of their dispatch.

Return Costs: The costs of returning the goods directly are the responsibility of the customer.

Shipping address for returned items for Polish customers

OutletBaby, Dworcowa Street 53, 62-001 Chludowo

Returns - EU customers

Pursuant to EU Directive 2011/83/EU, consumers from European Union countries have the right to withdraw from the contract within 14 days of receiving the goods, without giving a reason. Refunds will be issued within 14 days of receiving the returned goods.

Shipping address for returned items for Greek customers

Packeta International ELTA HUB / PACKETA ROMANIA SRL

(Return shipment code - 90080439)

HUB Oraiokastro / Thessaloniki 57013 Code: 309884/00/01

Shipping address for returned items for customers from Cyprus

Packeta International Returns Code - 90080439

Geniki Taxydromiki hub Thessaloniki

Esoteriki Periferiaki (Internal Ring Road)

Thesi Dialogis OSE – Parodos Sof. Venizelou

54628 Thessaloniki

Shipping address for returned items for customers from Germany

Packeta.de

Returns Code: 90080439

Schloßplatz 2

086 48 Bad Brambach

Shipping address for returned items for customers from Hungary

The customer brings the package to the PACKETA drop-off point and provides the code to the staff - 90080439

Shipping address Returned items for customers from Romania

Customer brings the package to the PACKETA drop-off point and provides the code to the staff - 90080439

Shipping address for returned items for customers from Slovakia

Customer brings the package to the PACKETA drop-off point and provides the code to the staff - 90080439

Shipping address for returned items for customers from the Czech Republic

Customer brings the package to the PACKETA drop-off point and provides the code to the staff - 90080439